Membership Coordinator

6 days ago

Calgary, Alberta, Canada Law Society of Alberta Full time
About the Role

The Law Society of Alberta is seeking a highly skilled and experienced Membership Coordinator to join our team. As a key member of the Membership department, you will play a critical role in supporting the administration of membership applications, membership status changes, and membership renewals.

Key Responsibilities
  • Support the Membership department's transactions, policies, and procedures, including coaching, training, and supporting Membership Services Representatives.
  • Make informed decisions relative to business needs and processes.
  • Develop project guides and workplans, draft test scripts, redesign business processes, and implement change.
  • Coordinate and implement project timelines and deadlines.
  • Develop and maintain professional work relationships with Law Society staff and internal and external stakeholders.
  • Support membership transactions, including Student-at-Law processes, and provide assistance as needed in processing these applications.
  • Work closely with staff throughout the Law Society to develop project guides and workplans for Law Society billings.
  • Support timelines and deadlines for core billings.
  • Train and support Membership Services Representatives on our billings processes.
  • Coordinate and direct staff to ensure various applications are processed effectively and efficiently to facilitate core billings.
  • Support the annual membership, Professional Corporation, professional liability insurance billings, and Limited Liability Partnership renewals.
  • Participate in online transition discussions of key membership transactions and anticipate the impact on the billing processes.
  • Develop and regularly generate departmental reports (as needed/required).
  • Maintain website information for accuracy.
  • Liaise with Communications and internal stakeholders to develop timely communications for billings, FAQs, and key messaging for Membership and Customer Service.
  • Issue membership cards and participate in technological and process improvements.
  • Maintain professional working relationships with Law Society staff, managers, and key internal and external stakeholders.
  • Key member in the development of customer service models to obtain and incorporate the needs of law firms and other customers in the billing processes, to improve the Law Society's transition to e-commerce.
  • Key Membership liaison for Information Management projects and implement Information Management policy and procedures for Membership.
  • Participate in Project work for the Department.
  • Other tasks as assigned.
Qualifications
  • Minimum of 5 years of relevant administrative experience in progressively more responsible positions.
  • Membership services experience is a definite asset.
  • Excellent communication skills (listening, written, and verbal), time management, interpersonal, and telephone skills.
  • Experience with managing large volumes of paper and electronic documents.
  • Advanced problem-solving and trouble-shooting skills.
  • Strong teambuilding, organizational, and communication skills with a demonstrated ability to act as a trusted subject matter expert.
  • Ability to multi-task in a fast-paced environment and work independently as well as contribute to a team atmosphere.
  • Flexible and adaptable with the ability to work under consistent pressure and fixed deadlines.
  • Intermediate skills in Microsoft Office (Word, Excel, and Outlook), SharePoint, and internet resources.
  • Working knowledge of membership and accounting databases.
  • Self-starter, able to work independently with minimal supervision.
  • Ability to work overtime during peak periods as required.
  • Excellent customer service skills.
  • Enthusiasm for process improvement and change implementation.
  • Understanding of the Law Society's regulatory role.
  • Experience in an e-commerce environment is an asset.

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