Customer Parts Support Specialist

4 weeks ago


Winnipeg, Manitoba, Canada Brandt Full time

Brandt is currently looking for a Customer Parts Support Specialist in the agricultural equipment sector.

This role entails managing new customer parts orders, tracking existing orders, verifying inventory availability, and addressing pricing questions to assist our extensive network of branch locations. Brandt offers a thorough training program designed to equip employees with the necessary knowledge of products, terminology, and techniques to excel in this role. The ideal candidate should possess experience in outbound communication, be adept at utilizing various web applications, and be capable of efficiently navigating multiple systems while addressing incoming customer inquiries. Proficiency in both French and English is advantageous but not mandatory. Various shifts are available to accommodate our 24/7 Customer Service Centre.

Key Responsibilities

  • Conduct outbound sales calls to clients
  • Address parts pricing inquiries from customers via phone, email, and text
  • Process parts order requests accurately
  • Inform customers about inventory availability and shipping timelines
  • Provide parts support and assistance to Brandt field staff
  • Collaborate with multiple vendors to offer customers a range of options for their parts needs


Essential Skills

  • Ability to multitask and navigate several systems simultaneously
  • Proven track record of delivering exceptional customer satisfaction
  • Detail-oriented to ensure accuracy in handling customer parts requests efficiently
  • Active listening skills to engage with customers and provide relevant recommendations
  • Team player capable of thriving in a fast-paced environment
  • Strong written and verbal communication abilities
  • Previous experience in the agricultural sector is a plus but not required
  • Experience in outbound sales is beneficial but not essential

#LI-onsite



Required Experience

  • Proficient multitasker able to manage multiple systems concurrently
  • Demonstrated capability to achieve high levels of customer satisfaction
  • Detail-oriented approach to ensure prompt and accurate handling of customer requests
  • Active listening skills to comprehend customer needs and provide appropriate solutions
  • Ability to collaborate effectively within a team in a dynamic environment
  • Strong communication skills, both written and verbal
  • Prior experience in the agricultural industry is advantageous but not mandatory
  • Experience in outbound sales is a benefit but not a requirement

#LI-onsite



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