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Customer Service Representative

2 months ago

Winnipeg, Manitoba, Canada NFI Parts Full time
Job Summary

NFI Parts is a leading provider of parts, technical publications, training, and support for buses and motor coaches. We are seeking a highly organized and detail-oriented Customer Service Assistant to join our team.

Key Responsibilities
  • Enter and maintain daily incoming part cross reference numbers to New Flyer part numbers.
  • Maintain public team websites spreadsheet and electronically organize and file customer information.
  • Support tasks include entering customer orders and daily quotes, entering and uploading quote/award contract information into Oracle, price verifications, and other administrative tasks.
  • Identify customer cross reference and enter part information into Oracle.
  • Validate all part numbers provided in a bid or quote are already in Oracle system.
  • Maintain daily incoming data entry of customer and competitor to New Flyer part number cross reference information.
  • Enter customer purchase orders and daily quotes into Oracle.
  • Enter contract/quote aware information into quote system.
  • Maintain and update public team websites spreadsheet for subscription and login/password renewals.
  • Monitor public websites for bid/award information from New Flyer general inbox.
  • Distribute sales orders that have part number, price, and/or lead time discrepancies to CSR.
  • Verify customer sales orders to quote information, if available on all incoming customer purchase orders.
  • Enter daily quote and award information into quote system including no bid/quote information.
  • Monitor and maintaining New Flyer Parts generic, internal quote, and order mailboxes.
  • Distribute incoming quotes, purchase orders, and bids to customer service team.
  • Organizing and electronically filing all customer purchase orders and quotes.
Requirements
  • Completion of high school.
  • Good Communication and teamwork skills.
  • Ability to meet deadlines and work in fast-paced environment.
  • Working knowledge of Microsoft Excel and Outlook.
  • Strong date entry skills.
  • Attention to details, strong organizational, and time management skills.
  • Working knowledge of Oracle is an asset.
  • Motivated self-starter with capabilities to work within a fast-paced team-oriented environment.