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Customer Parts Order Specialist
2 months ago
Position Overview
Brandt is actively looking for a Customer Parts Order Specialist within the agricultural equipment sector. This role is pivotal in managing customer parts orders and ensuring seamless communication regarding inventory and pricing.
The successful candidate will be tasked with processing new parts orders, tracking existing requests, confirming stock availability, and addressing pricing questions to support our extensive network of branch locations. Brandt offers a thorough training program designed to equip you with the necessary knowledge about our products, terminology, and effective techniques to excel in this role.
Key Responsibilities
- Conduct outbound sales calls to engage with customers.
- Address parts pricing inquiries via phone, email, and text.
- Efficiently process parts order requests from clients.
- Communicate inventory availability and shipping timelines to customers.
- Provide parts support to Brandt field staff.
- Collaborate with various vendors to meet customer parts requests.
Essential Skills
- Proficient multitasker capable of navigating multiple systems simultaneously.
- Proven track record of delivering exceptional customer satisfaction.
- Detail-oriented approach to ensure accuracy in handling customer requests.
- Active listening skills to understand and respond to customer inquiries effectively.
- Able to thrive in a collaborative, fast-paced environment.
- Strong written and verbal communication abilities.
- Experience in the agricultural sector is advantageous but not mandatory.
- Prior outbound sales experience is beneficial but not required.
Work Environment
This position is part of a dynamic team dedicated to providing top-notch customer service in the agricultural equipment industry.
