Technical Documentation Specialist

5 days ago

Winnipeg, Manitoba, Canada NFI Parts Full time

NFI PartsTM is North America's leading provider of parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer transit buses, MCI motor coaches, ADL buses, ARBOC vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers.

POSITION SUMMARY:

As a key member of our Publications and Product Training Team, the Technical Documentation Specialist plays a vital role in creating and maintaining comprehensive service and maintenance manuals for our bus products. Reporting to the Senior Technical Editor, this role requires meticulous research, data analysis, and technical writing to ensure all manuals are accurate and up-to-date.

WHAT YOU WILL DO:

  • In this role you will research, compile, and assemble manual sections by analyzing engineering Bill of Materials (BOMs), supplier documents, product photos, engineering specifications, and technical drawings. Develop a deep understanding of how components integrate to form complete bus systems and assess the impact of design changes on documentation. Create detailed and user-friendly documentation to enhance the usability and effectiveness of service manuals.
  • Collaborate with engineering teams, part suppliers, and stakeholders to verify the accuracy and completeness of technical data. Maintain and organize records of supplier data requests, track progress, and ensure timely and accurate data collection. Proactively identify data gaps and initiate corrective actions to address discrepancies.
  • Manage and prioritize multiple research packages, ensuring alignment with project strategies, deadlines, and deliverables. Facilitate the seamless transfer of information to the illustration team and coordinate with other departments to support manual production. Develop and implement project plans to ensure documentation tasks are completed efficiently.
  • Conduct thorough reviews of technical data to identify and rectify inaccuracies, ensuring documentation remains precise and current. Implement and monitor quality control processes to maintain high standards of documentation accuracy.
  • Assign and manage part numbers for new OEM supplier parts, ensuring consistency and accuracy in documentation. Update and manage part number databases and related documentation.
  • Stay updated with industry standards, best practices, and emerging technologies to enhance documentation processes. Identify opportunities for process improvements and contribute to the development of more efficient workflows.

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