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Customer Parts Support Specialist

2 months ago

Winnipeg, Manitoba, Canada Brandt Full time

Brandt is actively looking for a Customer Parts Support Specialist in the agricultural equipment sector.

This role involves managing new customer parts orders, tracking existing orders, verifying inventory availability, and addressing pricing questions to assist our extensive network of branch locations. Brandt offers a thorough training program designed to equip employees with the necessary knowledge of products, terminology, and techniques to excel in this role. The ideal candidate should possess experience in outbound communication, proficiency in using various web applications, and the ability to swiftly navigate different systems while addressing incoming customer inquiries. Bilingual proficiency in French and English is advantageous but not mandatory. Various shifts are available to accommodate our 24/7 Customer Service Centre.

Key Responsibilities

  • Conduct outbound sales calls to clients
  • Address parts pricing inquiries from customers via phone, email, and text
  • Efficiently process parts order requests from clients
  • Inform customers about inventory availability and shipping timelines
  • Provide parts support and assistance to other Brandt field staff
  • Collaborate with multiple vendors to offer customers diverse options for fulfilling their parts requests


Essential Skills

  • Proficient multitasker capable of managing multiple systems simultaneously
  • Proven track record of delivering exceptional customer satisfaction
  • Detail-oriented to ensure accuracy in handling customer parts requests promptly
  • Active listener who engages with customers to understand their needs and provide suitable recommendations
  • Able to function effectively as part of a team in a dynamic environment
  • Strong written and verbal communication abilities
  • Experience in the agricultural sector is beneficial but not essential
  • Prior experience in outbound sales is an asset but not required

#LI-onsite



Required Experience

  • Proficient multitasker capable of managing multiple systems simultaneously
  • Proven track record of delivering exceptional customer satisfaction
  • Detail-oriented to ensure accuracy in handling customer parts requests promptly
  • Active listener who engages with customers to understand their needs and provide suitable recommendations
  • Able to function effectively as part of a team in a dynamic environment
  • Strong written and verbal communication abilities
  • Experience in the agricultural sector is beneficial but not essential
  • Prior experience in outbound sales is an asset but not required

#LI-onsite