Bilingual Financial Services Representative
3 weeks ago
Bilingual Investment Representative at Aviso Wealth. This role is suitable for candidates holding a Bachelor's Degree.
Role Responsibilities:Aviso Wealth: We are committed to enhancing the financial health of Canadians. As a prominent player in wealth management, we prioritize leadership, innovation, collaboration, accountability, and community engagement. Our team consists of skilled and enthusiastic professionals who embody our core values, making our dynamic culture truly unique.
The Position: We are seeking a dedicated Bilingual Investment Representative to become part of our Contact Centre team. Our mission is to empower Canadians with financial freedom by delivering compassionate, informative, and timely service. We strive to surpass industry benchmarks in customer satisfaction.
In the role of Bilingual Investment Representative, you will play a crucial part in ensuring our clients receive outstanding service. This position is distinct from typical call center roles, as we hold our team in high regard.
Who You Are:
- You possess a strong desire to learn about our offerings and procedures.
- You inspire your colleagues with a positive attitude.
- You are diligent yet find joy in your work.
- You take the initiative to pursue independent learning.
- You recognize the importance of customer service in driving a company's success.
Your Daily Activities:
- Addressing inquiries through phone, email, or chat regarding Qtrade Direct Investing (QDI) products and services.
- Overseeing order processing for online trading from self-directed clients.
- Resolving issues and complaints by initiating investigations and conducting follow-ups.
- Staying informed about market trends that may influence clients' investment choices.
- Identifying and proposing enhancements to processes.
- Understanding and applying departmental policies and procedures.
Qualifications:
Your Skills and Experience:
- Ability to thrive in a fast-paced environment.
- A positive mindset and willingness to learn new skills.
- Excellent written and verbal communication abilities in both English and French.
- Preferred post-secondary education in business or economics.
- Completion of the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH).
- Options Licensing Course & Derivatives Fundamentals Course required within six months of employment.
- Three years of relevant experience in the financial services sector.
- Securities registration as an Investment Representative within the last two years is advantageous.
- Flexibility to adapt to changing schedules.
Benefits:
Why Choose Aviso Wealth?
- Competitive salary package.
- Comprehensive health, dental, and insurance benefits.
- Generous vacation and fitness benefits.
- Matching contributions to our retirement plan.
- Commitment to ongoing development and educational support.
- Regular social events to promote teamwork.
Equal Opportunity Employment:
Aviso Wealth encourages applications from all qualified individuals, including those with disabilities. We are committed to accommodating your needs throughout the hiring process.
We appreciate the interest of all applicants; however, only those selected for further consideration will be contacted. No recruiters or agencies, please.
Company Overview:
Aviso is a leading provider of wealth management and investment services in Canada, managing over $125 billion in assets with a workforce exceeding 1,000 employees. We are focused on creating a technology-driven, client-centered wealth services ecosystem.
Salary:
This position offers a competitive salary range based on various factors unique to each candidate.
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