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Customer Service Representative
2 months ago
Job ID: 77193
Job Type:Full Time
Category:Retail
Location:Hybrid work in Toronto, ON, Canada
Salary: USD $52,000–$63,000 a year
Position Overview:Company: Aviso Wealth
Aviso Wealth is committed to enhancing the financial health of Canadians. We are seeking a remarkable Customer Service Experience Representative to become a vital part of our Contact Centre team.
Our mission is to deliver a service that is compassionate, informative, supportive, precise, and timely. We strive to set a standard in all interactions and continuously seek innovative methods to elevate the customer service experience. Our objective is to achieve excellence in service delivery.
Key Responsibilities:- Address inquiries through various channels including telephone, email, or chat regarding our offerings in a prompt, compliant, courteous, and professional manner.
- Deliver outstanding customer experiences, proactively seeking creative solutions to tailor each interaction.
- Serve as the primary liaison for clients, focusing on resolving issues and complaints with empathy and a solution-oriented approach.
- Promote ongoing enhancements by identifying, proposing, and engaging in process improvements.
- Comprehend and implement departmental policies and procedures effectively.
- Minimum of one year of experience in a customer service capacity.
- Proficient communication skills in both English and French are essential.
- Comfortable with technology and proficient in using computers.
- Post-secondary education in financial services or administration is advantageous.
- Competitive compensation package.
- Comprehensive health, dental, and insurance benefits.
- Generous vacation and parental leave top-up options.
- Commitment to continuous improvement through professional development.
Aviso Wealth encourages applications from all qualified individuals, including those with disabilities. We are dedicated to accommodating your needs throughout the hiring process.
We appreciate all applicants for their interest; however, only those selected for further consideration will be contacted.