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Customer Service Representative

2 months ago


Old Toronto, Ontario, Canada Aviso Wealth Full time
Bilingual Customer Service Experience Representative

Job ID: 77193

Job Type:

Full Time

Category:

Retail

Location:

Hybrid work in Toronto, ON, Canada

Salary: USD $52,000–$63,000 a year

Position Overview:

Company: Aviso Wealth

Aviso Wealth is committed to enhancing the financial health of Canadians. We are seeking a remarkable Customer Service Experience Representative to become a vital part of our Contact Centre team.

Our mission is to deliver a service that is compassionate, informative, supportive, precise, and timely. We strive to set a standard in all interactions and continuously seek innovative methods to elevate the customer service experience. Our objective is to achieve excellence in service delivery.

Key Responsibilities:
  • Address inquiries through various channels including telephone, email, or chat regarding our offerings in a prompt, compliant, courteous, and professional manner.
  • Deliver outstanding customer experiences, proactively seeking creative solutions to tailor each interaction.
  • Serve as the primary liaison for clients, focusing on resolving issues and complaints with empathy and a solution-oriented approach.
  • Promote ongoing enhancements by identifying, proposing, and engaging in process improvements.
  • Comprehend and implement departmental policies and procedures effectively.
Qualifications:
  • Minimum of one year of experience in a customer service capacity.
  • Proficient communication skills in both English and French are essential.
  • Comfortable with technology and proficient in using computers.
  • Post-secondary education in financial services or administration is advantageous.
Benefits:
  • Competitive compensation package.
  • Comprehensive health, dental, and insurance benefits.
  • Generous vacation and parental leave top-up options.
  • Commitment to continuous improvement through professional development.
Equal Employment Opportunity:

Aviso Wealth encourages applications from all qualified individuals, including those with disabilities. We are dedicated to accommodating your needs throughout the hiring process.

We appreciate all applicants for their interest; however, only those selected for further consideration will be contacted.