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Bilingual Contract Administrator

2 months ago

Old Toronto, Ontario, Canada Foresters Financial Services, Inc. Full time
Bilingual Contracting Administrator

Location: Remote

Employment Type: Full-time

Career Opportunity
Role Overview

The Bilingual Contracting Administrator plays a crucial role in ensuring that producers and upper management across all distribution channels are efficiently contracted and licensed in accordance with established protocols and legal requirements. This position is also responsible for delivering exceptional customer service by accurately addressing inquiries related to contracting and licensing.

Key Responsibilities
  • Manage the contracting and licensing processes for all distribution channels, ensuring compliance with state and provincial regulations.
  • Provide dedicated customer service support via a designated helpline, with scheduled and rotational phone support.
  • Oversee the processing of new contracting packages for producers and upper management.
  • Evaluate contracting submissions for completeness and follow up on any outstanding requirements.
  • Conduct background checks in line with established guidelines, liaising with producers to clarify any financial or criminal issues as necessary.
  • Facilitate state appointments for producers and upper management, enabling them to represent Foresters.
  • Maintain accurate records of producer and upper management contracting and licensing information across all relevant systems.
  • Process terminations for producers and upper management as directed, ensuring proper notification to the relevant authorities.
  • Respond to daily inquiries via phone and email regarding contracting and licensing, ensuring timely and accurate resolutions.
  • Monitor and inform producers and upper management about expiring licenses and errors and omissions coverage, updating systems as required.
Qualifications
  • Post-secondary diploma in a relevant field or equivalent experience.
  • Exceptional written and verbal communication skills.
  • Proficiency in French is an asset.
  • Strong multitasking abilities under pressure, with a keen attention to detail.
  • Adept at adapting to changing priorities and managing workload effectively.
  • Sound judgment and decision-making skills to resolve contracting and licensing challenges.
  • Familiarity with producer contracting processes in both Canada and the US is advantageous.
  • Well-developed problem-solving and analytical capabilities.
  • Proficient keyboarding skills with a solid understanding of Word and Excel.
  • Knowledge of PMACS and its web portal is a plus.
  • Availability to work within the operational hours of the insurance sector.

Equal Opportunity Employment and Inclusion: Foresters Financial is dedicated to fostering an inclusive environment for all applicants. We prioritize diversity and equity as essential components of our strategic objectives, enabling our teams to thrive authentically.

Foresters Financial is committed to providing an accessible experience for candidates with diverse abilities. If you require accommodations during the recruitment process, please inform us in advance.

About Foresters Financial

Foresters Financial is a global financial services provider with a rich history dating back to 1874, focused on delivering life insurance, savings, retirement, and investment solutions that empower families to achieve long-term financial well-being.