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Bilingual Contract Administrator

2 months ago

Old Toronto, Ontario, Canada Foresters Financial Services, Inc. Full time
Bilingual Contracting Administrator

Location: Remote

Time Type: Full time

Career Opportunity
Role Overview

The Bilingual Contracting Administrator plays a crucial role in ensuring that producers and upper management across all distribution channels are efficiently contracted and licensed in accordance with established protocols and legal requirements. This position is vital for delivering exceptional customer service by accurately addressing inquiries related to contracting and licensing.

Key Responsibilities
  • Oversee the administration of contracting and licensing processes for all distribution channels, ensuring compliance with state and provincial regulations.
  • Provide customer support through a dedicated service line, requiring scheduled and rotational phone assistance.
  • Manage the processing of new contracting packages for producers and upper management.
  • Evaluate contracting packages for completeness and follow up on any outstanding requirements.
  • Conduct background checks in line with established guidelines, communicating with producers as necessary to clarify financial or criminal aspects.
  • Facilitate state appointments for producers and upper management, enabling them to represent the company.
  • Maintain accurate records of producer and upper management contracting and licensing information across all relevant systems.
  • Process terminations of producers and upper management in the systems, ensuring proper notifications are made.
  • Respond to daily inquiries via phone and email regarding contracting and licensing, ensuring efficient and accurate resolutions.
  • Monitor and notify producers and upper management about expiring licenses and errors and omissions coverage, updating systems as needed.
Qualifications
  • Post-secondary diploma in a relevant field or equivalent experience.
  • Exceptional written and verbal communication skills.
  • Proficiency in French is considered an asset.
  • Strong multitasking abilities under pressure, with attention to detail.
  • Adept at adapting to changing needs and prioritizing workload effectively.
  • Sound judgment and decision-making skills for resolving contracting and licensing issues.
  • Familiarity with producer and upper management contracting in both Canada and the US is advantageous.
  • Well-developed problem-solving and analytical skills.
  • Proficient keyboarding skills with a good command of Word and Excel.
  • Knowledge of PMACS and PMACS web portal is beneficial.
  • Ability to work within the operational hours of the insurance sector.

Equal Opportunity Employment and Inclusion – At Foresters Financial, we are dedicated to fostering an inclusive environment for all job applicants. We prioritize Inclusion, Diversity, and Equity (IDE) as a core objective in building strong, innovative teams where all employees can be their authentic selves.

Foresters Financial is committed to providing an accessible candidate experience for individuals with diverse abilities. We encourage prospective employees to communicate any accommodation needs during the recruitment process.

About Us

Foresters Financial is a global financial services provider with a rich history dating back to 1874, focused on delivering life insurance, savings, retirement, and investment solutions that support families in achieving long-term financial well-being.