Technical Support Analyst
4 weeks ago
Job Title: Service Desk Analyst
Company: CAA Club Group
Overview:
As a Service Desk Analyst at CAA Club Group, you will be essential in delivering exceptional technical assistance to our clients. Your primary duties will encompass:
- Managing support requests, diagnosing, and rectifying issues
- Resolving hardware and software challenges
- Guiding users on the effective use of systems and applications
- Recording Service Desk methodologies
- Participating in various designated projects
Qualifications:
To excel in this position, you should possess:
- A degree in computer science or a related field
- At least two years of experience in IT support roles focused on customer service
- Excellent communication and analytical skills
- Familiarity with MS Office and ITIL practices
Additional Information:
This role offers a chance to be part of a vibrant team and make a significant impact within our organization.
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