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IT Support Analyst

2 months ago

Vaughan, Ontario, Canada Econix InfoTech Ltd. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Econix InfoTech Ltd. as a Computer Systems Support Technician. As an IT Support Analyst, you will be responsible for providing top-notch technical support to our clients and internal teams.

Key Responsibilities
  • Technical Support: Respond to users experiencing difficulties with computer systems, networks, and internet connectivity.
  • Problem-Solving: Consult technical manuals, guides, and other documents to research and implement solutions to complex technical issues.
  • Training and Development: Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our systems effectively.
  • Log Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Customer Service: Provide exceptional customer service to users, ensuring their technical issues are resolved promptly and professionally.
Requirements
  • Availability: Be available for shift or on-call work, as required.
  • Relocation: Be willing to relocate for this position, if necessary.
  • Language: Fluency in English is required.
  • Education: A college or CEGEP diploma is required, or equivalent experience.
  • Experience: At least 7 months to less than 1 year of experience in a related field is required.
Benefits
  • Paid Time Off: Enjoy paid time off for volunteering or personal days.
  • Team Building: Participate in team building opportunities to foster a collaborative and supportive work environment.
  • Parking: Enjoy convenient parking available on site.
  • Work Term: This is a permanent, full-time position.
  • Hours: Work 30 to 50 hours per week, depending on business needs.