Technical Support Specialist

7 days ago

Vaughan, Ontario, Canada Value Mobile Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Value Mobile. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our users.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, and implement effective solutions to ensure minimal downtime.
  • Training and Development: Provide training and guidance to users on the use of computer systems, software, and network applications.
  • Documentation and Reporting: Maintain accurate records of technical issues, solutions, and user feedback.
  • Collaboration: Work closely with other technical support analysts to share knowledge, best practices, and solutions.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 2 years to less than 3 years of experience in technical support or a related field.
  • Skills: Excellent communication and problem-solving skills, with a strong understanding of computer systems, software, and network applications.
  • Work Environment: Fast-paced environment with tight deadlines and repetitive tasks.
  • Physical Demands: Combination of sitting, standing, and walking, with occasional lifting of equipment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and dynamic team environment.

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