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Technical Support Analyst
3 months ago
Job Title: Service Desk Analyst
Company: CAA Club Group
Description:
As a Service Desk Analyst at CAA Club Group, you will be instrumental in delivering exceptional technical assistance to our clientele. Your primary duties will encompass:
- Managing service requests, diagnosing and rectifying issues
- Resolving hardware and software complications
- Instructing users on effective system and application utilization
- Recording Service Desk protocols
- Engaging in various designated projects
To excel in this position, you should possess:
- A degree in computer science or Information Technology
- At least two years of experience in customer-focused IT settings
- Excellent communication and analytical skills
- Familiarity with MS Office and ITIL principles
This role offers an opportunity to contribute significantly to our organization’s objectives.