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Technical Support Analyst

3 months ago


Vaughan, Ontario, Canada CAA Club Group Full time

Job Title: Service Desk Analyst

Company: CAA Club Group

Description:

As a Service Desk Analyst at CAA Club Group, you will be instrumental in delivering exceptional technical assistance to our clientele. Your primary duties will encompass:

  • Managing service requests, diagnosing and rectifying issues
  • Resolving hardware and software complications
  • Instructing users on effective system and application utilization
  • Recording Service Desk protocols
  • Engaging in various designated projects

To excel in this position, you should possess:

  • A degree in computer science or Information Technology
  • At least two years of experience in customer-focused IT settings
  • Excellent communication and analytical skills
  • Familiarity with MS Office and ITIL principles

This role offers an opportunity to contribute significantly to our organization’s objectives.