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Technical Support Specialist

2 months ago

Vaughan, Ontario, Canada Econix InfoTech Ltd. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Econix InfoTech Ltd. as a User Support Technician. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and resolve complex technical problems using technical manuals, online resources, and collaboration with other technical support analysts.
  • Training and Development: Provide training and guidance to users on the use of computer systems, software, and other technical tools.
  • Documentation and Reporting: Maintain accurate records of technical issues, solutions, and user feedback to improve our technical support processes.
  • Customer Service: Provide exceptional customer service to users, responding to their inquiries and concerns in a professional and courteous manner.
Requirements
  • Education: College/CEGEP or equivalent experience.
  • Experience: 7 months to less than 1 year of experience in a technical support role.
  • Availability: Availability for shift or on-call work, and willingness to relocate for this position.
  • Language: Fluency in English.
Benefits
  • Paid Time Off: Paid time off for volunteering or personal days.
  • Team Building Opportunities: Opportunities for team building and professional development.
  • Parking: Parking available on site.
  • Employment Type: Permanent employment.
  • Language of Work: English.
  • Hours of Work: 30 to 50 hours per week.