Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Econix InfoTech Ltd. as a Computer Systems Support Technician. As an IT Support Analyst, you will be responsible for providing top-notch technical support to our clients and internal teams.
Key Responsibilities- Technical Support: Respond to users experiencing difficulties with computer systems, networks, and internet connectivity.
- Problem-Solving: Consult technical manuals, guides, and other documents to research and implement solutions to complex technical issues.
- Training and Development: Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our systems effectively.
- Log Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Customer Service: Provide exceptional customer service to users, ensuring their technical issues are resolved promptly and professionally.
- Education: College or equivalent experience.
- Availability: Availability for shift or on-call work, as well as the advertised start date.
- Language: Fluency in English.
- Relocation: Willingness to relocate for this position.
- Residency: Current residency in proximity to the advertised location.
- Experience: Previous experience in this field of employment.
- Study Level: The highest level of study completed.
- Paid Time Off: Paid time off for volunteering or personal days.
- Team Building: Opportunities for team building and professional development.
- Parking: Parking available on site.
- Work Term: Permanent position.
- Hours: 30 to 50 hours per week.
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