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Technical Support Analyst
3 months ago
Job Title: Service Desk Analyst
Company: CAA Club Group
Overview:
As a Service Desk Analyst at CAA Club Group, you will be instrumental in delivering exceptional technical assistance to our clientele. Your primary duties will encompass:
- Managing service requests, diagnosing and resolving technical issues
- Addressing hardware and software malfunctions
- Providing guidance to users on software and system functionalities
- Recording and maintaining Service Desk documentation
- Participating in various designated projects
Qualifications:
To excel in this position, you should possess:
- A degree in computer science or a related field
- At least two years of experience in a customer-focused IT role
- Excellent communication and analytical skills
- Familiarity with Microsoft Office Suite and ITIL practices
We look forward to your contribution to our organization.