Scheduling Team Lead

2 weeks ago

Peterborough, Ontario, Canada CarePartners Full time

Job Summary

CarePartners is seeking a highly skilled Scheduling Team Lead to join our team in Peterborough, ON. As a key member of our scheduling team, you will be responsible for managing individual caseloads, supporting multi-disciplinary teams, and providing exceptional customer service.

Key Responsibilities

  • Manage individual caseloads related to intake and service delivery of client/employee schedules as defined by local management.
  • Support multi-disciplinary teams through effective problem-solving of conflicts/issues with regards to challenging scheduling cases, hard-to-service areas.
  • Respond to multi-disciplinary team questions and concerns regarding scheduling policies and practices.
  • Provide support and mentoring to multi-disciplinary teams.
  • Mentor and support multi-disciplinary teams in the completion of intake and scheduling tasks/requirements.
  • Mentor and support multi-disciplinary teams in the use of software and other technical enablers.
  • Primary contact designee for all Information System-related problems.
  • In collaboration with the Manager, troubleshoot employment-related issues by providing necessary information and supportive documentation.
  • In collaboration with the Manager, participate in the recruitment and hiring process for Client Service Delivery Coordinators.
  • In collaboration with the Manager, contribute to the development of annual training and operational plans related to client service delivery.
  • Participate in the collection and/or analysis of key performance, quality, and human resource indicators.
  • Provide regular feedback and recommendations to Manager on intake and scheduling performance.
  • Participate in the development and execution of ongoing quality improvement initiatives.
  • Maintain and promote a collaborative team relationship with clients/caregivers, funders, community partners, staff, volunteers, and other internal colleagues.
  • Where required, participate in internal and external committees and community functions.
  • Demonstrate a commitment to continued professional development and growth.
  • Contribute to a healthy and safe working environment.

Requirements

  • The minimum qualifications for this position are one (1) to three (3) years of post-secondary education and one (1) to three (3) years of job-related work experience.
  • Excellent organization skills and high attention to quality, combined with the ability to manage multiple high-priority tasks within a fast-paced service environment.
  • Excellent verbal and written communication skills.
  • Ability to work non-traditional hours.
  • Exceptional analytical and problem-solving skills.
  • Advanced knowledge of scheduling systems, i.e., Procura/CIMS experience an asset.
  • Customer Service experience is an asset.
  • Knowledge of Health/Homecare industry an asset.
  • Fluency in multiple languages an asset.

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