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Customer Experience Team Lead

2 months ago

Peterborough, Ontario, Canada Torrid Full time

About the Role:

Torrid is a leading fashion retailer that celebrates individuality and self-expression. As a Keyholder, you will play a critical role in delivering an exceptional customer experience and driving sales growth in our stores.

Key Responsibilities:

  • Support the store management team in achieving company objectives and key performance indicators (KPIs)
  • Set the standard for customer service and sales skills, ensuring a positive and engaging shopping experience for our customers
  • Collaborate with the management team to implement merchandise strategies and maintain a clean, consistent, and inviting store environment
  • Perform register functions and utilize sales, promotion, and product knowledge to drive add-on sales
  • Assume responsibility for all store operations when the store manager is absent, acting as the manager on duty
  • Work a flexible schedule, including holidays, nights, and weekends

Requirements:

  • Previous experience in specialty or apparel retail management, preferably in a similar role with a proven track record of leading teams to success and achieving sales targets
  • Ability to multitask in a fast-paced environment while maintaining a commitment to delivering an exceptional customer experience
  • Flexibility and adaptability in a rapidly changing retail environment, with a focus on staying up-to-date with current trends and fashion
  • Physical ability to stand, walk, and perform tasks such as packing and unpacking shipments, arranging store fixtures, and moving packages weighing up to 50 pounds

What We Offer:

Torrid offers a comprehensive benefits package to our employees, which may include flexible schedules, associate discounts, monthly bonus potential, mental health resources, and an employee stock purchase program (ESPP)