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Team Lead

2 months ago

Peterborough, Ontario, Canada Roots Full time
{"h2": "Team Lead Role Overview"}

The Team Lead at Roots is a key member of our store leadership team, responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment.

Key Responsibilities
  • Lead and motivate a high-performing sales team to achieve sales targets and provide exceptional customer service.
  • Assist store management in operational functions, including inventory management, visual merchandising, and store maintenance.
  • Partner with store management to develop and implement action plans to optimize store performance and improve operational efficiency.
  • Contribute to the development of new associates through onboarding and training programs.
  • Coach and develop team members to improve their customer service skills and sales performance.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Oversee and delegate tasks to team members to maximize store efficiency and productivity.
  • Communicate individual and team performance feedback to store management.
  • Ensure compliance with company policies, procedures, and guidelines.
  • Perform opening and closing procedures, and any inventory duties as directed.
Requirements
  • 1+ years of experience in a retail environment, preferably in a leadership role.
  • Proven ability to lead and motivate a sales team to achieve sales targets.
  • Strong organizational and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work varied shifts, including weekends, closing, and holidays.
Why Join Roots?

Roots is a dynamic and inclusive company that values its employees and customers. We offer a culture that fosters growth, respect, and teamwork. If you are a motivated and customer-focused individual who is passionate about retail and fashion, we encourage you to apply for this exciting opportunity.

What We Offer
  • A competitive hourly rate.
  • A comprehensive benefits package.
  • Opportunities for career growth and development.
  • A dynamic and inclusive work environment.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Accessibility

Roots is committed to providing accessible employment practices in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process.