Bilingual Client Support Specialist
3 weeks ago
We are looking for a Bilingual Customer Service Representative (CSR) to provide exceptional support to our clients. In this role, you will assist customers by delivering product and service information while addressing technical challenges. Proficiency in Spanish is advantageous but not a requirement for application.
Key Responsibilities:
- Respond to customer inquiries and resolve complaints effectively
- Offer detailed information regarding our products and services
- Diagnose and address product-related issues and concerns
- Maintain accurate customer records based on interactions
- Continuously update and enhance a knowledge base of our evolving offerings
Job Requirements:
Qualifications:
- Prior experience in customer service, sales, or related fields
- Strong ability to establish rapport with clients
- Effective prioritization and multitasking skills
- Professional and positive attitude
- Outstanding written and verbal communication abilities
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