Bilingual Client Support Specialist

3 weeks ago


Toronto, Ontario, Canada CB Canada Full time

We are looking for a Bilingual Customer Service Representative (CSR) to enhance our customer support operations. This role involves assisting clients by delivering detailed product and service information while addressing technical challenges. Proficiency in Spanish is advantageous but not a requirement for application.

Key Responsibilities:

  • Address customer inquiries and resolve complaints
  • Offer insights regarding our products and services
  • Diagnose and rectify product-related issues
  • Maintain and update customer records following interactions
  • Build and sustain a comprehensive knowledge base of our products and services

Position Requirements:

Essential Qualifications:

  • Prior experience in customer service, sales, or related sectors
  • Capability to foster strong relationships with clients
  • Ability to manage multiple tasks effectively
  • Exhibit a positive and professional attitude
  • Outstanding written and verbal communication skills


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