Customer Experience Coordinator

3 weeks ago

Toronto, Ontario, Canada Sporting Life Full time

About Us

Sporting Life is a leading Canadian sports lifestyle retailer, committed to providing an exceptional customer experience since 1979. We offer a wide range of outdoor apparel, fashion, footwear, equipment, and accessories for men, women, and kids.

Our Culture

We value the spirit of team, innovation, and collaboration. Our team members are passionate about living an active lifestyle and inspiring our customers to do the same. We believe in adapting to the ever-changing retail environment and working with the best leaders, associates, and vendors in the business.

The Role

We are seeking an E-Commerce Shipping Associate to provide an extraordinary customer experience through accurate and prompt delivery of online purchases. As a key member of our team, you will be responsible for:

  • Providing excellent customer service by ensuring timely completion of customer orders.
  • Communicating order status, inquiries, and issues via electronic messaging.
  • Adjusting orders to meet customer needs.
  • Investigating possible delays in shipments and following up with third-party logistics providers.

What We Offer

We provide a dynamic work environment, competitive compensation, and opportunities for professional growth and development. You will have access to the best brands and vendors, including training and learning opportunities.

Our Commitment

Sporting Life is an equal opportunity employer and is committed to providing accommodations for persons with disabilities. We strive to create a fair and equitable work environment for all employees.

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