Customer Experience Analyst
6 days ago
Hydro One Networks Inc is seeking a highly motivated and detail-oriented Customer Experience Analyst to join our team. As a Customer Experience Analyst, you will play a key role in understanding industry and customer trends to effectively leverage customer engagement strategies.
Key Responsibilities:
- Conduct research and analysis to identify customer needs and preferences
- Develop customer journeys that outline customer interactions at various touchpoints
- Support the development of customer blueprints that outline the coordination of cross-functional teams
- Analyze data to inform business decisions and improve customer experiences
- Communicate complex data insights to non-technical stakeholders
Requirements:
- Currently enrolled in a university program in Business, Computer Science, or Math
- Excellent analytical, interpersonal, and communication skills
- Experience in the Electricity Industry is preferred
- Familiarity with UI/UX skills and customer service skills
About Hydro One:
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We are committed to providing exceptional customer service and building safe communities where we live, work, and play.
Why Work with Us:
We offer a dynamic and inclusive work environment, opportunities for professional growth and development, and a competitive compensation package.
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