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Customer Experience Analyst

2 months ago

Toronto, Ontario, Canada Hydro One Networks Inc Full time
Customer Experience Analyst Opportunity

Hydro One Networks Inc is seeking a highly motivated and detail-oriented Customer Experience Analyst to join our team. As a Customer Experience Analyst, you will play a key role in understanding industry and customer trends to effectively leverage customer engagement strategies.

Key Responsibilities:
  • Conduct research and analysis to identify customer needs and preferences
  • Develop customer journeys that outline customer interactions at various touchpoints
  • Support the development of customer blueprints that outline the coordination of cross-functional teams
  • Perform business analysis and documentation
  • Extract, transform, and analyze data to answer key business questions
  • Compile insights and analyses into reports and presentations
Requirements:
  • Currently enrolled in a university program in Business, Computer Science, or Math
  • Excellent analytical, interpersonal, and communication skills
  • Experience in the Electricity Industry is preferred
  • Familiarity with UI/UX skills is an asset
  • Customer service skills to support users
What You Will Gain:
  • Critical thinking and problem-solving skills
  • Business and process analysis experience
  • Time management and planning skills

Hydro One Networks Inc is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates. If you are having difficulty using our online application system and need an accommodation due to a disability, please email us. We will provide reasonable accommodation for qualified individuals with disabilities in the job application process.