Client Relations Coordinator

4 weeks ago

Ottawa, Ontario, Canada Lifemark Health Group Full time

Customer Coordinator Manager - Lifemark Health Group
Permanent Full-Time

Are you committed to enhancing the health and wellness of individuals? Do you find fulfillment in being part of a dedicated team of professionals and establishing a reputation for excellence in service delivery? If you resonate with these values, consider the opportunity at Lifemark Health Group, a leader in healthcare management across Canada. Our philosophy centers on the belief that improved mobility leads to enhanced well-being, and we are looking for a Customer Coordinator Manager who embodies this vision.

Why Choose Lifemark?

  • Collaborate with a supportive Clinic Director in a nurturing work atmosphere
  • Engage with a diverse team of healthcare practitioners and enjoy the rewards of teamwork
  • Receive competitive remuneration along with a comprehensive benefits package for our full-time staff
  • Access to career advancement opportunities in management and corporate leadership
  • Be part of a nationally recognized organization with a robust online presence
  • Manage a varied and stable caseload with the flexibility to incorporate existing clients

Qualifications & Essential Skills:

  • Completion of High School Diploma, G.E.D. or equivalent
  • 1-5 years of experience in a healthcare or similar setting
  • Current enrollment or completion of a college diploma program in a relevant field is an asset
  • Exceptional customer service abilities and professional telephone communication
  • Strong organizational skills with the capability to prioritize tasks effectively
  • A proactive individual who can work both independently and as part of a team
  • Proficiency in the Greek language is advantageous
  • Ability to thrive in a fast-paced and dynamic work environment
  • Competent in computer skills, particularly in MS Office - Word & Excel

New Graduates are encouraged to apply.

Key Responsibilities:

  • Foster a welcoming and friendly atmosphere for patients
  • Effectively manage customer and patient inquiries and resolve complaints
  • Oversee the reception area operations
  • Maintain Accounts Receivable records
  • Ensure accurate processing of incoming payments and monthly reconciliation
  • Guarantee timely and precise entry of all patient information in the Lifemark Patient System, including intake, assessment, and discharge data
  • Submit necessary forms to insurance providers and relevant stakeholders promptly
  • Handle expense and petty cash management
  • Encourage and manage GMB reviews while coaching staff on best practices
  • Implement accounting controls and reporting procedures
  • Administer payroll processes, ensuring accuracy and timely communication
  • Manage clinic office operations and administrative tasks
  • Adhere to all organizational protocols and guidelines

Lifemark is committed to fostering an inclusive environment and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Lifemark promotes equal employment opportunities for all applicants, including those who identify as members of Indigenous peoples, Newcomers to Canada, and Visible minorities.

Explore and Apply today



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