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Client Relations Specialist

3 months ago

Ottawa, Ontario, Canada Parliament of Canada, Senate Full time


Closing Date: To be determined



HUMAN RESOURCES DIRECTORATE

DIRECTION DES RESSOURCES HUMAINES



Position Title: Client Service Officer

Department: Property and Services

Classification: SEN 5: $58,408 - $73,907

Employment Type: Indeterminate Appointment (permanent, full-time)

Location: Ottawa, Ontario, Canada

About the Senate

The Senate plays a vital role in shaping our nation's democracy. As members of the upper house of Parliament, senators review legislation, analyze public policy, advocate for causes, and engage in interparliamentary diplomacy.

Our workplace is comprised of dynamic individuals representing a diverse array of talents, backgrounds, and perspectives. We are dedicated to fostering and maintaining a diverse and inclusive environment where everyone has equal opportunity and access to employment, development, and advancement.

Your Contribution:

We seek a proactive and motivated professional to support our Client Service Centre (CSC), which serves all Senators, Senate employees, and Canadians.

As a member of the Client Service Centre, your responsibilities will include processing and analyzing requests related to operational services. You will identify potential challenges and issues, track essential information, consult with subject matter experts as necessary, and coordinate with internal and external service providers for service requests.

Utilizing your established client service skills, you will respond to general inquiries from the public regarding the Senate. Additionally, you will engage in special projects, prepare reports, and provide various administrative services related to client services.

Open to:

The general public for the staffing of one (1) or multiple full-time indeterminate and determinate positions within the Property and Services Directorate.

This selection process may be utilized to fill determinate or indeterminate positions at the same level with similar requirements.

The Senate of Canada is committed to creating a skilled and diverse workforce that reflects the Canadians we serve, beginning with an inclusive and barrier-free hiring process. You are welcome to apply in the official language of your choice (English or French) and may request accommodations during any phase of the evaluation process. All information regarding accommodation will be kept confidential. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Prerequisites:

  • Successful completion of secondary school education or an acceptable combination of related education and experience;
  • Experience in providing customer service to a diverse clientele in person, over the phone, and virtually;
  • Experience in data entry into an electronic database;
  • Proficient computer skills and experience with MS Office products;
  • Ability to collaborate and interact professionally with senators, Senate employees, and others;
  • Ability to multitask and manage multiple files in a fast-paced environment;
  • Ability to clearly identify issues, assess information, and explain complex topics in plain language in both official languages;
  • Experience in a call center or customer service environment is considered an asset;
  • Experience in preparing reports and statistics is considered an asset;
  • Knowledge of or experience with parliamentary institutions is considered an asset.

Linguistic Requirements:

English Reading Comprehension: B

English Written Expression: B

English Oral Interaction: C

French Reading Comprehension: B

French Written Expression: B

French Oral Interaction: C

Competencies:

Integrity
Respect
Service
Communication
Teamwork and Cooperation
Adaptability
Judgment

Organizational Needs:

The Senate of Canada is committed to fostering an inclusive workplace where all employees have full and equal access to employment, development, and advancement opportunities.

Conditions of Employment:

Candidates must consent to provide personal information and obtain security accreditation to be eligible for appointment.