Client Relations Specialist

4 weeks ago

Ottawa, Ontario, Canada Parliament of Canada, Senate Full time


Closing Date: Not specified



HUMAN RESOURCES DIRECTORATE

DIRECTION DES RESSOURCES HUMAINES



Position Title: Client Service Officer

Department: Property and Services

Classification: SEN 5: $58,408 - $73,907

Employment Type: Indeterminate Appointment (permanent, full-time)

Location: Ottawa, Ontario, Canada

About the Senate

The Senate plays a pivotal role in shaping our nation's democracy. As members of the upper house of Parliament, senators engage in legislative review, public policy analysis, advocacy, and interparliamentary diplomacy.

Our workplace is characterized by a diverse group of individuals representing a wide array of talents, backgrounds, and perspectives. We are dedicated to fostering a diverse and inclusive environment where all individuals have equal opportunities for employment, development, and advancement.

Your Contribution:

We seek a proactive and motivated professional to enhance our Client Service Centre (CSC), serving all Senators, Senate employees, and Canadians.

As a member of the Client Service Centre, your responsibilities will include processing and evaluating requests related to operational services. You will identify potential challenges, track critical information, consult with subject matter experts as necessary, and coordinate with internal and external service providers for service requests.

Utilizing your established client service skills, you will address general inquiries from the public concerning the Senate. Additionally, you will engage in special projects, compile reports, and provide various administrative services related to client support.

Eligibility:

This opportunity is open to the general public for one (1) or multiple full-time indeterminate and determinate positions within the Property and Services Directorate.

This selection process may also be utilized to fill similar positions at the same level with comparable requirements.

The Senate of Canada is committed to creating a skilled and diverse workforce that mirrors the Canadians we serve, starting with an inclusive and barrier-free hiring process. Applicants are encouraged to apply in their preferred official language (English or French) and may request accommodations during any phase of the evaluation process. All information regarding accommodations will be treated confidentially. We promote employment equity and encourage applicants to indicate if they belong to one of the designated groups.

Qualifications:

  • Completion of secondary school education or an acceptable combination of related education and experience;
  • Experience delivering customer service to a diverse clientele in person, via phone, and online;
  • Experience with data entry into electronic databases;
  • Proficient computer skills and familiarity with MS Office products;
  • Ability to collaborate and interact professionally with senators, Senate employees, and others;
  • Capacity to multitask and manage various files in a fast-paced environment;
  • Aptitude for clearly identifying issues, assessing information, and explaining complex topics in straightforward language in both official languages;
  • Experience in a call center or customer service setting is considered an asset;
  • Experience in report preparation and statistical analysis is considered an asset;
  • Knowledge of or experience with parliamentary institutions is considered an asset.

Linguistic Proficiency:

English Reading Comprehension: B

English Written Expression: B

English Oral Interaction: C

French Reading Comprehension: B

French Written Expression: B

French Oral Interaction: C

Core Competencies:

Integrity
Respect
Service
Communication
Teamwork and Cooperation
Adaptability
Judgment

Organizational Commitment:

The Senate of Canada is dedicated to fostering an inclusive workplace where all employees have equal access to employment, development, and advancement opportunities.

Employment Conditions:

Candidates must consent to provide personal information and obtain security clearance to be eligible for appointment.


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