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Client Relations Specialist

3 months ago

Ottawa, Ontario, Canada Senate of Canada | Sénat du Canada Full time

HUMAN RESOURCES DIRECTORATE
DIRECTION DES RESSOURCES HUMAINES

Position Title: Client Service Officer

Directorate: Property and Services

Classification: SEN 5: $58,408 - $73,907

Job Type: Indeterminate Appointment (permanent, full-time)

About The Senate

The Senate plays a vital role in shaping our nation's democracy. As members of the upper house of Parliament, senators engage in legislative review, public policy analysis, advocacy, and interparliamentary diplomacy. The Senate is comprised of a diverse group of individuals representing a wide array of talents, backgrounds, and perspectives. We are dedicated to fostering an inclusive workplace where everyone has equal opportunity for employment, development, and advancement.

Your Contribution:

We seek a proactive and motivated professional to enhance our Client Service Centre (CSC), which serves all Senators, Senate staff, and the public. In this role, you will manage and evaluate requests related to operational services. You will identify potential challenges, track critical information, consult with subject matter experts as necessary, and coordinate with both internal and external service providers to fulfill service requests.

Utilizing your strong client service abilities, you will address general inquiries from the public regarding the Senate. Additionally, you will engage in special projects, prepare reports, and provide various administrative services associated with client support.

Eligibility:

This opportunity is open to the general public to fill one (1) or multiple full-time indeterminate and determinate positions within the Property and Services Directorate. This selection process may also be utilized to fill similar positions at the same level with comparable requirements.

The Senate of Canada is committed to creating a skilled and diverse workforce that reflects the Canadians we serve, beginning with an inclusive and barrier-free hiring process. Applicants are encouraged to apply in the official language of their choice and may request accommodations during any phase of the evaluation process. All information regarding accommodations will be treated confidentially. We promote employment equity and encourage candidates to indicate if they belong to one of the designated groups when applying.

Prerequisites:

  • Completion of secondary school education or an acceptable combination of related education and experience;
  • Experience in providing customer service to a diverse clientele in person, over the phone, and virtually;
  • Experience with data entry into electronic databases;
  • Proficient computer skills and familiarity with MS Office products;
  • Ability to collaborate and communicate professionally with senators, Senate staff, and others;
  • Capability to multitask and manage multiple files in a dynamic environment;
  • Ability to clearly identify issues, assess information, and articulate complex topics in plain language in both official languages;
  • Experience in a call center or customer service setting is an asset;
  • Experience in report preparation and statistical analysis is an asset;
  • Knowledge of or experience with parliamentary institutions is an asset.

Linguistic Requirements:

English Reading Comprehension: B
English Written Expression: B
English Oral Interaction: C
French Reading Comprehension: B
French Written Expression: B
French Oral Interaction: C

Competencies:

Integrity
Respect
Service
Communication
Teamwork and Cooperation
Adaptability
Judgment

Organizational Needs:

The Senate of Canada is dedicated to maintaining an inclusive workplace where all employees have equal access to employment, development, and advancement opportunities.

Conditions of Employment:

Candidates must consent to provide personal information and obtain security clearance to be eligible for appointment.