Customer Engagement Specialist

1 month ago


Toronto, Ontario, Canada Match Marketing Group Full time

Key Responsibilities:

Captivate Audiences: Engage customers in various themed environments, such as Living Spaces, Bedrooms, and Outdoor Settings. Thematic Role Play: Embody the character and theme designated for each interaction. Inform: Provide in-depth technical insights about products to customers. Support: Address inquiries related to product offerings. Craft Memorable Experiences: Foster engaging interactions that lead to increased sales. Oversee Operations: Ensure seamless event execution, including the distribution and management of informational materials. Communicate Effectively: Relay needs and updates promptly to Team Leaders and Account Managers. Maintain Records: Keep accurate daily reports and time logs.

Required Qualifications:

Essential Equipment: A smartphone for immediate reporting. Dress Code: An all-black uniform (pants, shirt, and shoes).

Preferred Attributes:

Experience: At least 1 year in customer service or as a Brand Ambassador, ideally with a technical product. Character: Tech-savvy, polished, and self-assured. Endurance: Ability to stand for prolonged periods.

Why Consider Joining Us?

Join Match Marketing Group for an exciting opportunity to build meaningful connections with consumers while being at the forefront of innovation. If you are enthusiastic about creating exceptional customer experiences, we welcome you to embark on this exciting journey with us.

About Match Marketing Group:

Match Marketing Group is a leading agency in sales, merchandising, and retail solutions across North America. We are dedicated to enhancing brand presence and ensuring they are retail-ready. Collaborating with industry leaders, we strive to improve customer experiences and drive conversions in traditional retail settings. Discover more about our commitment to excellence.

Recognized as a Great Place to Work:

Match Marketing Group is proud to be certified as a Great Place to Work, promoting trust, pride, and camaraderie among our team members. We value our employees as our most significant asset, shaping our operational ethos. We appreciate all applicants for their interest; however, only those meeting the qualifications will be contacted for further discussions. Match Marketing Group is an equal opportunity employer, committed to fostering an inclusive workplace and celebrating diversity.

Connect With Us: If you are not ready to apply yet, feel free to connect with us for general inquiries.



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