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Insurance Customer Engagement Specialist
2 months ago
We're a leading insurance provider dedicated to revolutionizing the way Canadians experience insurance. Our mission is to bring clarity and simplicity to the complex world of insurance.
Job SummaryWe're seeking a highly skilled and customer-focused Insurance Customer Engagement Specialist to join our team. As a key member of our Customer Engagement Team, you'll play a vital role in delivering exceptional customer experiences across all channels, including phone, chat, email, and social media.
Key Responsibilities- Issue new business on company portals for various carriers, ensuring timely and accurate processing.
- Prioritize and manage lead funnels, connecting with leads to screen and distribute vetted leads to sales brokers.
- Complete quote requests from sales and support teams, ensuring seamless customer experiences.
- Review and process policies that bound online, ensuring compliance with internal and external underwriting rules.
- Assist with outbound calling campaigns and respond to client requests and inquiries in a prompt and professional manner.
- Excellent verbal and written communication skills.
- Proficiency with computer applications and digital tools.
- High level of integrity and strong work ethic.
- Results-oriented with a strong customer service focus.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
We're committed to creating a diverse and inclusive workplace that values equality, fairness, and respect. We welcome applications from individuals with disabilities and offer accommodations throughout the selection process. Join our team and be part of a dynamic and innovative organization that's changing the face of insurance in Canada.
