Customer Service Associate Team Leader

4 weeks ago

Toronto, Ontario, Canada Whole Foods Market Full time
Job Summary: Retail Store Manager

Lead a team of retail professionals to achieve sales goals, manage store operations, and maintain a positive customer experience.

Job Responsibilities:
  • Model and deliver outstanding customer service, ensuring a positive company image at all times.
  • Set and achieve the highest standards of retail execution, working with the Team Leader to achieve cost, margin, expense, and labor targets.
  • Follow through on all customer questions and requests, resolving concerns as needed, and working with the Team Leader to resolve team concerns or issues.
  • Evaluate and document Team Member work performance, providing timely, thorough, and thoughtful performance evaluations.
  • Function as point person and departmental person in charge in the absence of the Team Leader, consistently communicating and modeling WFM vision and goals.
  • Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale, maintaining awareness of customer flows and needs.
  • Select, train, develop, mentor, motivate, and counsel Team Members in a manner that sustains a high-performance team and minimizes turnover.
  • Manage inventory, monitor profitability, and maintain awareness of new products, demonstrating advanced product knowledge and a growth mindset.
  • Develop and implement strategies to improve sales, customer satisfaction, and team performance, working collaboratively with the Team Leader and other store leaders.
Job Skills:
  • High energy, enthusiasm, and an affinity for our products, core values, and company philosophy.
  • Excellent interpersonal, motivational, team building, and customer relationship skills, with the ability to teach others in a positive and constructive manner.
  • Advanced knowledge of regulatory and safety policies and procedures, with proficiency in email, Microsoft Office, and operations-related applications.
  • Strong decision-making ability, leadership skills, and ability to prioritize and delegate, with a focus on achieving sales goals and maintaining a positive customer experience.
  • Ability to work in a fast-paced environment, with a focus on customer satisfaction, team performance, and sales growth.
Experience:
  • 18+ months retail Team Member experience and 6+ months of supervisory experience, with a proven track record of success in leading teams and achieving sales goals.
Physical Requirements / Working Conditions:
  • Ability to lift 50 pounds, with frequent standing, walking, and bending.
  • Ability to work in a wet and cold environment, with exposure to temperatures below 32 degrees Fahrenheit and above 90 degrees Fahrenheit.
  • Ability to work a flexible schedule, including nights, weekends, and holidays, as needed.
Whole Foods Market Benefits:
  • Competitive hourly wage range: $20.00 - $35.00, commensurate with experience.
  • Whole Benefits, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs.
Equal Opportunity Employer:

Whole Foods Market is an equal opportunity employer, encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or veteran status.

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