Mental Health Support Coordinator

1 week ago


Guelph, Ontario, Canada Canadian Mental Health Association Waterloo Wellington Full time
About the Role

We are seeking a highly skilled and compassionate Crisis Response Coordinator to join our team at the Canadian Mental Health Association Waterloo Wellington. As a key member of our Integrated Mobile Police and Crisis Team, you will play a vital role in providing mental health, addictions, and crisis assessments to individuals in need.

Key Responsibilities
  • Provide crisis assessment, intervention, and stabilization to individuals experiencing acute mental health or addiction crises.
  • Link individuals to appropriate ongoing mental health and addiction services and support.
  • Provide mental health and addiction education to police and campus safety staff.
  • Offer compassion fatigue support to police, campus safety, and crisis staff, as well as volunteer emergency service providers.
Requirements
  • Degree or diploma in psychology, social work, or a related health or social science field.
  • Three or more years of experience in a related field.
  • Excellent intake, referral, crisis assessment, intervention, and brief support skills.
  • Strong and efficient clinical documentation skills.
  • Experience with diversity and inclusion initiatives, with a focus on anti-oppression and anti-racism.
  • Ability to maintain a calm demeanor under pressure and in crisis situations.
  • Demonstrated sound clinical and practical judgment.
  • Strong knowledge of privacy legislation and its impact on shared care with police.
  • Proven engagement skills with vulnerable populations.
  • Ability to work well under pressure in a team environment and independently.
  • Knowledge of a broad range of mental health, addiction, and concurrent issues.
  • Well-developed knowledge base of mental health and addiction supports and resources, as well as various service systems within the catchment area.
  • Excellent decision-making, creativity, organizational, communication, interpersonal, and problem-solving skills.
  • Strong ability to build healthy relationships and work collaboratively in a busy interdisciplinary setting.
  • Demonstrated working knowledge of personal computers, database, and word processing applications.
  • Demonstrated belief in the values and philosophy of CMHA WW.
  • A valid driver's license, vehicle, and insurance, as travel is required.
Classification and Rate of Pay

Level 5 (OPSEU) - $32.42 to $39.50 per hour

What We Offer
  • A competitive compensation package, including a generous benefits plan.
  • Career development opportunities, including a formal succession planning process.
  • A culture that values mutual respect, accountability, integrity, excellence, innovation, and inclusivity.
  • A commitment to health and safety, with a strong focus on addressing the needs of staff and the people we serve.


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