Crisis Response Coordinator

2 weeks ago

Guelph, Ontario, Canada Canadian Mental Health Association Waterloo Wellington Full time
About the Role

We are seeking a highly skilled Crisis Response Coordinator to join our team at the Canadian Mental Health Association Waterloo Wellington. This is a contract full-time role based at Guelph Police Services and University of Guelph Campus Police.

Key Responsibilities
  • Provide mental health, addictions, and crisis assessments to individuals in need.
  • Support and services are aimed at improving response times and response volumes for residents who have engaged Police Services, Special Constable Officers, or Campus Safety Officers.
  • Collaborate with police, SCO, and CSO staff to provide mental health and addiction education and compassion fatigue support.
  • Embed within the police and campus environments as part of the Integrated Mobile Police and Crisis Team.
Requirements
  • Degree or diploma in psychology, social work, or a relevant health or social science field.
  • Three or more years of related experience.
  • Excellent intake, referral, crisis assessment, intervention, and brief support skills.
  • Strong and efficient clinical documentation skills.
  • Experience with diversity and inclusion initiatives in the community with a focus on anti-oppression and anti-racism.
  • Proven ability to maintain a calm demeanor under pressure and in crisis situations.
  • Demonstrated sound clinical and practical judgment.
  • Strong knowledge of privacy legislation and how it impacts shared care with police.
  • Proven engagement skills with vulnerable populations.
  • Ability to work well under pressure in a team environment and also independently.
  • Knowledge of a broad range of mental health, addiction, and concurrent issues.
  • Well-developed knowledge base of our system's mental health and addiction supports and resources as well as the various service systems within the catchment area.
  • Excellent decision-making, creativity, organizational, communication, interpersonal, and problem-solving skills.
  • Strong ability to build healthy relationships and work collaboratively in a busy inter-disciplinary setting and with formal and informal community resources.
  • Demonstrated working knowledge of personal computers, database, and word processing applications.
  • Demonstrated belief in the values and philosophy of CMHA WW.
  • A valid driver's license, vehicle, and insurance, as travel is required.
Classification and Rate of Pay

Level 5 (OPSEU) - $32.42 to $39.50 per hour.

What We Offer
  • A competitive compensation package.
  • Generous benefits supporting the wellness of our staff.
  • A wide range of services and supports allowing for varied opportunities for career growth.
  • A multi-disciplinary approach to care offering cross collaboration and enhanced opportunities for learning.
  • A formal succession planning process is key to our internal leadership recruitment.
  • A strong health and safety culture at CMHA WW and a commitment to addressing the health and safety needs of staff and the people we serve.
How to Apply

If you are interested in this position, please submit a resume and cover letter outlining how your skills, qualifications, and experience meet the position requirements.

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