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3 weeks ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Firehousesubs Guelph. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities- Operations Management: Oversee the daily operations of the restaurant, including managing staff, inventory, and cash handling.
- Customer Service: Ensure that all customers receive exceptional service, responding to complaints and concerns in a timely and professional manner.
- Staff Management: Supervise and train staff to ensure they are meeting performance expectations, providing feedback and coaching as needed.
- Inventory Management: Manage inventory levels, including ordering and receiving supplies, to ensure that the restaurant is always fully stocked.
- Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms to ensure accurate financial records.
- Performance Management: Conduct performance reviews and provide feedback to staff to ensure they are meeting performance expectations.
- Health and Safety: Ensure that all health and safety regulations are followed, including maintaining a clean and safe work environment.
- Education: College/CEGEP diploma or equivalent.
- Experience: 2 years to less than 3 years of experience in a restaurant management role.
- Certifications: Safe Food Handling certificate.
- Language: English.
- Transportation: Valid driver's license and own transportation.
- Work Environment: Fast-paced environment with high volume of customers.
- Physical Demands: Standing for extended periods, repetitive tasks, and attention to detail.
- Client Focus: Excellent customer service skills.
- Communication: Excellent oral communication skills.
- Flexibility: Ability to work in a fast-paced environment and adapt to changing situations.
- Organized: Strong organizational skills to manage multiple tasks and priorities.
- Reliability: Reliable and punctual with a strong work ethic.
- Team Player: Ability to work effectively in a team environment.
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