Client Services Coordinator
1 month ago
Position Overview
This role serves as the primary point of contact for clients accessing services at the Centre. The Programs Administrator is responsible for delivering initial support to clients, conducting needs assessments, screening program applications, and providing essential information to help clients navigate ECE programs and services. Additionally, the incumbent offers direct assistance to various program areas as needed and supports administrative and financial operations within the region.
Key Competencies
• Proficient in understanding Income Security Programs, including those managed by ECE and other governmental departments.
• Familiarity with departmental programs and services, as well as various funding sources such as Employment Insurance (EI), Pension Plans, Income Tax, and the Canada Child Benefit.
• Knowledge of community-based agencies and resources for effective client referrals.
• Ability to utilize financial systems, accounting practices, and file management systems.
• Strong communication skills, encompassing writing, empathetic listening, conflict resolution, and effective questioning techniques.
• Competence in computer applications, including Windows-based software, word processing, spreadsheets, and basic troubleshooting.
• Skills in decision-making, problem-solving, planning, time management, record keeping, and report writing.
• Capacity to maintain composure in challenging situations.
• Skills in information seeking, teamwork, relationship building, and adaptability.
• Client service skills that emphasize diversity, fairness, flexibility, and confidentiality.
• Ability to handle sensitive situations with tact and diplomacy, both in person and over the phone.
• Proficient in interacting positively with the public to assess their needs and direct them to appropriate resources.
• Capability to learn and effectively utilize various administrative and financial systems, including the GNWT Financial Administration Manual (FAM) and the System for Accountability and Management (SAM).
• Commitment to promoting diversity, inclusion, and cultural awareness in the workplace.
Qualifications
Typically, the qualifications for this position would be achieved through:
• A Certificate in Social Sciences or Business Administration, along with one (1) year of experience in a customer service or administrative role. Equivalent combinations of education and experience will also be considered.
Additional Information
• Candidates must provide a satisfactory criminal record check to qualify for this position.
• A valid Class 5 Driver's License is a mandatory requirement for this role.
• The Government of the Northwest Territories promotes an inclusive workplace. Candidates with disabilities are encouraged to identify their needs during the hiring process for appropriate accommodations.
Eligibility
Eligibility lists may be established from this competition to fill future term and indeterminate positions.
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