Patient Services Coordinator
3 weeks ago
Job Summary
This position is located in a remote area and reports to the Nurse in Charge but seeks advice and guidance on the medical travel program from the Stanton Territorial Hospital medical travel manager. The incumbent is responsible for the interpretation of medical travel benefit entitlements for all patients and escorts that arrive, stay, and depart the area. He/she must communicate and explain these benefits to their clients and other interested and inquiring parties, such as healthcare professionals, service providers, etc., while maintaining strict patient confidentiality.
Key Responsibilities
- Knowledge of the NWT Health and Social Services system, Canada Health Act, NWT geography and cultures, and knowledge of the transportation industry, particularly in northern air travel.
- Knowledge of medical terminology and air transportation terminology is required.
- This is normally acquired through graduation from Grade 12, post-secondary education in healthcare or travel-related fields.
- Knowledge of non-violent crisis intervention techniques is an asset.
- Responsibilities require 2-3 years of related work experience either in the travel or healthcare industry as well as direct experience dealing with the public.
- Patience, tact, good written, verbal, and interpersonal skills are essential.
- Must have good telephone communication skills and be proficient with current computer programs within the GNWT medical travel department.
- Initiative, time management, and organizational skills are essential as this post requires the incumbent to make decisions regarding almost every case.
Qualifications
Typically, the above qualifications would be attained by:
- The completion of grade 12 and 2-3 years of experience working directly with the public in healthcare or travel-related industries.
Working Conditions
This is a term position to October 1, 2024.
Eligibility
Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.
Criminal Records Check
Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.
Immunization Status
The successful candidate will be required to obtain proof of current up-to-date immunization status.
Diversity and Inclusion
The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.
Equivalencies
Equivalent combinations of education and experience will be considered.
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