Concierge Ambassador

6 days ago


Toronto, Ontario, Canada Tricon Residential Full time

Job Summary:

The Concierge Ambassador will serve as the primary point of contact for residents, providing exceptional customer service and ensuring a seamless living experience. This role requires a high degree of initiative, agility, creativity, and flexibility to anticipate and meet the needs of our residents.

Key Responsibilities:

  • Develop Meaningful Relationships: Build strong relationships with residents, identifying their preferences and delivering on requests to create a sense of community and belonging.
  • Customer Service: Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents, promoting a strong sense of community and enhancing the resident experience.
  • Resident Relations: Anticipate service requests, maintain resident privacy, and uphold the organization's reputation by maintaining integrity.
  • Service Promotion: Continually seek ways to promote, improve, and expand services by listening to resident feedback and making recommendations to leadership.
  • Access Control: Act as the first point of contact and safeguarding of the main entry point of the property, controlling access to the building, monitoring CCTV systems, and dealing with emergency personnel.

Qualifications:

  • Possess exceptional communication, interpersonal, and relationship skills.
  • High degree of initiative, agility, creativity, and flexibility.
  • Highly self-motivated and able to work independently.
  • Ability to work with a diverse group of people with varying interests, while being culturally aware.
  • Strong command of the English language, both written and verbal.
  • Prior concierge experience is an asset.

Minimum Requirements:

  • 2+ years of experience in the hospitality industry.
  • Possess exceptional communication, interpersonal, and relationship skills.
  • High degree of initiative, agility, creativity, and flexibility.


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