Part-time Concierge
3 months ago
Overview / vue générale:
**King Edward Hotel**
With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.
The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match
Job Description / description de l'emploi:
The Concierge acts as the ambassador throughout the guest's stay. They extend a warm and friendly welcome, provide information about the hotel and local area and offer our full range of upscale hotel amenities and services to elevate the guest experience.
Qualifications / qualifications:
- Must be legally eligible to work in Canada.
- Previous luxury hotel experience is required.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Knowledge of the surrounding area and all of its attractions.
- Knowledge of property management systems and related computer programs
- Strong knowledge of Microsoft Office Software.
Responsibilities / responsabilités:
- To arrange bookings, reconfirmation of airline tickets etc.
- Be fully acquainted with the different points of interests.
- Assist in arranging for restaurant reservations and limousines as required by our guests.
- Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
- Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
- Accept other special duties as required by management.
- Set up all amenities for guests celebrating special occasions.
- Set up special packages that include pre-calls from the concierge and specialized amenities.
- Interact with other departments to ensure that guest’s needs are satisfied.
- Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
- Proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handling of special requests i.e. flowers, rental cars, forwarding luggage, private cars etc.
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