Showroom Concierge B&b Cassina

4 months ago

Toronto, Canada Elte Carpets Ltd Full time

**Showroom Concierge at BB Italia and Cassina by Elte**

We are thrilled to announce an exciting opportunity for a Showroom Concierge to become a valued member of our expanding team. In this role, you will serve as the primary point of contact for all visitors to our showroom, playing an indispensable role in shaping the exceptional retail experience that BB Italia and Cassina are renowned for.

This role is tailor-made for individuals who possess an unwavering attention to detail, possess a passion for hospitality, and are dedicated to crafting unforgettable experiences for our discerning clientele. If you are eager to immerse yourself in the world of luxury furniture and high design and are eager to contribute to the growth of the BB Italia and Cassina brands, then this opportunity is perfect for you.

**What you do (among other things)**:

- Extend a warm and professional greeting to clients in our showroom, ensuring they feel valued and attended to.
- Serve as a proud ambassador of the Elte brand, embodying our values in every interaction.
- Become a trusted resource for walk-in clients seeking information about BB Italia and Cassina, assisting them with showroom navigation, care guidelines, and the ordering process.
- For clients seeking in-depth assistance, match them with an available Product Specialist or schedule return appointments to provide dedicated support.
- Keep track of showroom foot traffic and seize opportunities by gathering contact information in our Customer Relationship Management (CRM) system.
- Provide timely and professional responses to all client inquiries, both written and verbal.
- Maintain a pristine and inviting showroom environment by regularly dusting displays, restocking amenities, and upholding showroom and maintenance standards.
- Contribute to the success of product launches, in-store events, product evenings, activations, and designer hosting.
- Ensure the selling floor is well-supplied with essential items such as shopping bags and wrapping paper to facilitate seamless operations.
- Develop introductory knowledge across all product categories in the permanent collections, including BB Italia, BB Outdoor, Maxalto, and Cassina.
- Uphold our brand image by consistently maintaining a professional demeanor and adhering to brand dress and grooming guidelines.

**Qualities We're Looking For**:

- Ability to provide a superior service experience that sets us apart.
- Strong aptitude for fostering meaningful client relationships.
- Genuine enthusiasm for our products and the world of design.
- A high sense of urgency with meticulous follow-up skills.
- Excellent communication and interpersonal abilities.
- Impeccable polish and professionalism that embodies the Elte brand.

**Highlights of This Opportunity**
- Competitive compensation and benefit packages
- Hours and work life balance
- Beautiful work environment
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Elte Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance._

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