Concierge
5 months ago
**About the Role**:
Fitzrovia is seeking to hire a **Concierge** to join our team. The Concierge acts as a brand ambassador, developing and maintaining a positive company image by efficiently interacting with all owners, residents, prospective residents, guests, and vendors. Concierge team members are critical to the tenant experience by providing exceptional knowledge and service, and are an integral part of the Property team. They are the face of the property and promote a sense of community with residents, employees and guests.
**Key Responsibilities**:
- Act as a brand ambassador for the Fitzrovia property, providing exceptional client service at all times.
- Welcome residents and guests, answer the Concierge phone line, assist with package pickup, address resident inquiries and concerns, alert team members to general security (e.g., loitering), maintain general cleanliness of the front of house areas.
- Answer guest, vendor and resident queries and help foster an open environment.
- Assist with the tenant move-in / move-out process.
- Manage the loading bay and help check-in / check-out vendors, resident deliveries, moving trucks, etc.
- Acquire a broad knowledge of the community and surrounding area, including amenities and events.
- Build strong relationships with current and future members of the apartment community.
- Share resident feedback with the company to improve the resident experience.
- Maintain a detailed record of resident preferences and use resident handbook as a guide.
- Assist with the organization and execution of on and off-site resident events and initiatives.
- Provide general resident services such as helping residents carry items to their suite, calling taxis, scheduling reservations, coordinating event tickets, etc.
- Assist with stock of inventory within amenities.
- Monitor and assist with amenity reservations.
- Proactively communicate with other team members and management.
- Review activity log and handover notes at the beginning of each shift, responding / actioning as required.
- Maintain confidentiality regarding resident matters.
- Adhere to all property guidelines and standards of performance.
- Other duties as assigned.
**Skills**:
- Effective communication and customer service skills.
- Hospitality, Administrative or Retail experience preferred.
- Computer literacy, including Microsoft Office, Google, etc. Comfort with basic technology.
- Excellent oral and written communication skills.
- Maintain calm and composed demeanor at all times.
- Must maintain professional appearance and comply with dress code policy.
- Ability to operate in a fast-paced environment.
**Education**:
- High school diploma or equivalent required. Bachelor’s degree preferred.
- 1-3 years in a premier customer service / concierge setting preferred.
**Hours of Work**:
Concierge team members typically work 40-44 hours per week, and must be flexible with shifts and hours. Operations are 7 days a week between 7 am - 11 pm. Schedules may vary and overtime is occasionally required.
**Video Interview**:
**Why Fitzrovia**:
Fitzrovia Real Estate is a vertically integrated development and asset manager focused on class-A apartment buildings across the Greater Toronto Area (GTA). Fitzrovia provides best-in-class development, construction, property and asset management of luxury purpose-built rental apartments with a focus on design, active lifestyle management and exceptional customer service.
Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in the GTA with over $6.3 billion of assets under management.
**Job Types**: Full-time, Permanent
**Salary**: $22.00 per hour
**Benefits**:
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Experience**:
- Retail or Real Estate or Hospitality: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
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