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Residential Services Ambassador

2 months ago


Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the luxury hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a culture of luxury, warmth, and genuine hospitality.

About the Role:

The Residential Services Attendant is a key member of our Residential Services Team, responsible for ensuring the seamless delivery of exceptional service to our residents and their guests. This role requires a warm and welcoming demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional service to residents and their guests, ensuring a warm and welcoming arrival and departure experience.
  • Load and unload packages from vehicles, and assist residents and their guests with general inquiries about the local area.
  • Transport packages, dry cleaning, groceries, and other items to the residences, as needed.
  • Assist the Residential Concierge with various tasks and responsibilities, as needed.

Requirements:

  • Excellent personal presentation and interpersonal skills.
  • Attention to detail and the ability to multitask in a fast-paced environment.
  • Excellent communication skills and command of the English language.
  • Ability to lift at least 60lbs, and stand for extended periods of time.

Preferred Qualifications:

  • 1-2 years of previous experience in a Guest Services role in a high-end residential or hotel operation.
  • Exceptional communication skills and command of the English language.

What We Offer:

  • Paid time off, including vacation days, floating days, and sick days.
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide.
  • Complimentary meal per shift in our employee dining room.
  • Complimentary dry cleaning of uniforms.
  • Excellent training and development opportunities, including educational assistance and access to e-training.
  • Robust extended flex benefit plan, including medical, dental, vision, life insurance, and virtual health care.