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Cybersecurity Support Specialist
3 months ago
Position Overview
At McMaster University, we recognize that our workforce is our greatest asset. We are committed to attracting, nurturing, and retaining skilled faculty and staff while promoting an inclusive environment that values diverse perspectives and contributions.
Work Schedule
Monday - Friday, 8:30 am - 4:30 pm
Hybrid work model
Educational Requirements
A diploma from a Community College in Computer Technology or a related discipline is required.
Experience Level
Minimum of 3 years of relevant experience is necessary.
Compensation
Hourly rate of $24.59.
About the Role
The Information Security Team at McMaster University, part of University Technology Services (UTS), is in search of a Technical Support Analyst to enhance our cybersecurity initiatives.
This role will involve supporting various cybersecurity functions, including threat detection, incident management, endpoint security, and multi-factor authentication, ensuring compliance with established protocols. The position will report directly to the Cybersecurity Operations Manager.
Key Responsibilities:
- Assess and respond to cybersecurity incidents following established playbooks.
- Investigate spam and phishing incidents and provide appropriate responses.
- Support multi-factor authentication issues and manage related hardware tokens.
- Utilize SIEM/SOAR tools to detect and respond to security threats, analyzing alerts to differentiate between true and false positives.
- Install and troubleshoot endpoint protection across various operating systems, responding to alerts and conducting security scans.
- Demonstrate strong attention to detail and effective communication skills.
- Perform additional cybersecurity operations tasks as assigned.
Candidate Profile:
The ideal candidate will possess a well-rounded skill set, including experience with endpoint protection and vulnerability management. Familiarity with SIEM/SOAR platforms, Microsoft 365 Security, Azure AD, and Multi-Factor Authentication (MFA) is advantageous. Proficiency in scripting languages, particularly Python, will be beneficial.
Additional Requirements:
- Completion of a 3-year Community College diploma in Computer Technology or a related field.
- A minimum of 3 years of relevant experience is required.
Work Environment:
This position offers a hybrid work arrangement, requiring in-person attendance as necessary. Occasional after-hours support may be needed.
