Customer Support Associate
4 weeks ago
Company: Driven Brands
We invite you to explore a career with Driven Brands.
Driven Brands, headquartered in Charlotte, NC, stands as the foremost automotive services provider in North America, catering to a wide array of consumer and commercial automotive requirements, such as paint, collision, glass, vehicle repairs, oil changes, maintenance, and car washes.
With a network of over 4,500 centers across 15 countries, Driven Brands encompasses some of North America's premier automotive service brands, including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services more than 50 million vehicles each year, generating upwards of $5 billion in system-wide sales annually.
Our organizational culture fosters high performance and innovation, empowering our employees to advance their careers swiftly. With exceptional individuals and esteemed brands, we are excited about the growth that lies ahead, grounded in the values that support our vision.
JOB DESCRIPTION:
Customer Service & Retail Front Desk Associate – Positions Available for All Experience Levels
Are you passionate about helping others? Do you thrive in a results-driven environment?
If so, we have great news Auto Glass Now, a division of Driven Brands, is seeking enthusiastic individuals to join our expanding team of Customer Service Representatives and Front Desk Associates.
Experience is VALUED...
Experienced customer service professionals with a background in the automotive sector can join our team immediately, earning up to $18 per hour.*
No experience REQUIRED
Many of our successful customer service representatives began their careers with us as trainees, having no prior experience, but coming from roles such as servers, retail staff, call center agents, or other customer-facing positions.
PAID TRAINING AVAILABLE
We provide comprehensive training on how to effectively communicate our auto glass repair process, address customer inquiries, and manage billing invoices. During training, you will earn a minimum of $15/hr*, and post-training, your earnings can reach up to $18/hr*.
What our Customer Service Representatives appreciate about Auto Glass Now:
- Flexible full-time and part-time schedules
- Competitive base pay rates
- PAID TIME OFF for full-time employees
- Health, Vision, & Dental Insurance
- 401(k) company match for all employees
- SAME DAY PAY available through myFlexPay
As a Customer Service Representative at Driven Brands, your responsibilities will include:
- Welcoming and assisting walk-in customers, appointments, and returning clients
- Creating estimates, pricing quotes, and invoices for automotive services
- Handling phone inquiries and returning customer calls
- Delivering outstanding customer service
- Assisting the Manager with daily parts returns
- Ensuring accuracy in parts ordering
- Documenting all calls and following up with customers as necessary
- Confirming all mobile job parts and materials prior to dispatching drivers
- Opening new accounts and servicing existing ones
- Maintaining a professional appearance and a positive demeanor
All our Customer Service Representatives should meet the following criteria:
- A positive attitude and a customer service-oriented mindset
- Basic computer skills
- Strong communication abilities
- Bilingual (Spanish) proficiency is a plus
- Prior phone or call center experience is advantageous
*or more in markets with a higher cost of living
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