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Customer Service Associate

3 months ago

Vaughan, Ontario, Canada Precise Parklink Full time

Company Overview:
As a premier provider in parking solutions, we focus on enhancing urban mobility intelligence and accommodating various transportation methods.

Position Overview:
We are looking for a committed Customer Care Associate to deliver outstanding service and assistance to our clientele. The successful candidate will demonstrate the ability to learn swiftly, collaborate effectively, and operate autonomously.

Work Location: Vaughan, Ontario
Job Type: Full-time (Monday-Friday)
Compensation Structure: Hourly

Key Responsibilities:

  • Assist clients via intercom or phone communication
  • Address both emergency and non-emergency situations on-site
  • Troubleshoot client concerns utilizing the parking control system
  • Manage incidents through incident management software
  • Deliver friendly and professional client support
  • Adhere to the company's customer service protocols
  • Perform additional tasks as required
Essential Attributes:
  • Robust problem-solving capabilities
  • Effective technical communication skills
  • Strong collaborative and interpersonal abilities
  • Detail-oriented and self-sufficient
  • Capacity to handle multiple tasks in a dynamic environment
Required Qualifications:
  • Proficient in Windows and Microsoft Office applications
  • Quick adaptability to new software
  • Exceptional communication skills
  • Fluency in English
  • Excellent customer service aptitude
  • Comfortable working both independently and as part of a team