Sales and Customer Support Coordinator
7 days ago
We are seeking a highly motivated and organized Sales and Customer Support Coordinator to join our team at Reesink Canada Holdings. As a key member of our dealership business, you will be responsible for building and maintaining relationships with customers, generating sales leads, and providing exceptional customer support.
Key Responsibilities- Customer Relationship Management: Establish and maintain strong relationships with customers, understanding their needs and providing solutions to meet their requirements.
- Sales Lead Generation: Proactively generate sales leads and manage accounts in an assigned territory through regular communication with customers.
- Account Management: Employ a disciplined call campaign, update customer account information, and develop relationships to maintain accurate account and machine profiles.
- Dealership Promotion: Promote all aspects of the dealership and provide equipment sales leads to Machine Sales Representatives (MSRs).
- New Business Development: Prospect new business within the assigned territory and qualify equipment for the dealership's outside sales organization.
- Needs Analysis and Solution Provision: Determine customer requirements through needs analysis and provide solutions to meet their needs.
- Quote Development and Administration: Develop customer quotes and tenders from recommendations made by Technicians and assist with quotes for new contracts.
- Sales Process Administration: Administer sales processes and systems, including call reports, weekly call plans, and other administrative duties in support of the business.
- Territory Planning and Marketing: Assist with the development and administration of the annual territory plans and focus account plans for marketing programs targeted to prospective customers.
- Sales Tools and Market Intelligence: Ensure all sales tools and market intelligence remain current and develop new tools to increase product exposure.
- Performance Management: Establish attainable monthly and yearly objectives intended to reinforce continuous improvement and achievement of Company goals.
- Customer Payment Collection and Resolution: Assist in the collection of outstanding customer payments and facilitate resolutions/agreements.
- Training and Development: Participate in appropriate training and development, including the Dealership's Sales Coordinator Training Program and attend industry association events.
- Health and Safety: Demonstrate safe, environmentally sound, and healthy work behaviors at all times, in support of our Health and Safety Policies, Programs, and initiatives.
- Post-Secondary Education: A degree or diploma in a relevant field, such as business or sales.
- Minimum 2 Years Sales Experience: A minimum of 2 years of experience in sales, preferably in a dealership business model.
- Accounting Experience: Experience in accounting, including financial analysis and budgeting.
- Dealership Business Model Experience: Experience working in a dealership business model, preferably in a sales or customer support role.
- IntelliDealer Experience: Experience with IntelliDealer, a dealership management system.
- Problem-Solving and Detail-Oriented: Proven problem-solving abilities, detail-oriented, and a quick learner.
- Organized and Motivated: Organized, motivated, and proactive self-starter with a commitment to deadlines and accuracy.
- Meeting Deadlines: Proven ability to meet deadlines through multi-tasking and a 'sense of urgency'.
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Vaughan, Ontario, Canada Reesink Canada Holdings Full timeAbout the RoleWe are seeking a highly motivated and organized Sales and Customer Support Coordinator to join our team at Reesink Canada Holdings. As a key member of our sales team, you will be responsible for building and maintaining relationships with our customers, identifying new business opportunities, and providing exceptional customer service.Key...
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Vaughan, Ontario, Canada Reesink Canada Holdings Full timeAbout the RoleWe are seeking a highly motivated and organized Sales and Customer Support Coordinator to join our team at Reesink Canada Holdings. As a key member of our sales team, you will be responsible for building and maintaining relationships with our customers, identifying new business opportunities, and providing exceptional customer service.Key...
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