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Customer Support Specialist
3 months ago
Company: Driven Brands
We invite you to become a part of our team at Driven Brands.
Driven Brands, headquartered in Charlotte, NC, stands as the largest automotive services provider in North America, catering to a wide array of consumer and commercial automotive needs, including collision repair, vehicle maintenance, oil changes, and car washes.
With over 4,500 locations across 15 countries, Driven Brands encompasses some of North America's most recognized automotive service brands, such as Take 5 Oil Change, Take 5 Car Wash, and Meineke. Our extensive network services more than 50 million vehicles each year, generating over $5 billion in system-wide sales annually.
Our culture fosters high performance and innovation, empowering our employees to advance their careers rapidly. With exceptional individuals and reputable brands, we are excited about the growth opportunities ahead and adhere to the values that drive this vision.
JOB DESCRIPTION:
Customer Service & Retail Front Desk Associate – Positions Available for All Experience Levels
Are you passionate about helping others? Do you thrive in a customer-focused environment?
If so, we have great news Auto Glass Now, a division of Driven Brands, is looking for dedicated individuals to join our expanding team of Customer Service Representatives and Front Desk Associates.
Experience is VALUED...
Experienced customer service professionals with a background in the automotive sector can join our team immediately, earning up to $18 per hour.*
No experience REQUIRED
Many of our successful customer service representatives began their careers with us as trainees, having backgrounds in hospitality, retail, call centers, or other customer-facing roles.
PAID TRAINING AVAILABLE
We provide comprehensive training on our auto glass repair processes, customer inquiry responses, and billing management. During training, you will earn at least $15/hr*, and post-training, your earnings can reach up to $18/hr*.
What our Customer Service Representatives appreciate about Auto Glass Now:
- Flexible full-time and part-time schedules
- Competitive base pay rates
- PAID TIME OFF for full-time employees
- Health, Vision, & Dental Insurance
- 401(k) company match for all employees
- SAME DAY PAY available through myFlexPay
As a Customer Service Representative at Driven Brands, your responsibilities will include:
- Welcoming and assisting walk-in customers, appointments, and returning clients
- Generating estimates, pricing quotes, and invoices for automotive services
- Handling phone inquiries and returning customer calls
- Delivering exceptional customer service
- Supporting the Manager with daily parts returns
- Ensuring accuracy in parts ordering
- Documenting all calls and following up with customers as necessary
- Confirming parts and materials for mobile jobs before dispatching
- Opening new accounts and servicing existing ones
- Maintaining a professional demeanor and positive attitude
All our Customer Service Representatives must meet the following criteria:
- Possess a positive attitude and customer service orientation
- Basic computer skills are required
- Strong communication skills are essential
- Bilingual (Spanish) proficiency is a plus
- Prior experience in phone or call center roles is advantageous
*or more in markets with a higher cost of living
