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Customer Support Specialist
3 months ago
About Us:
At Atlas Machinery Supply Ltd, we are dedicated to providing an exceptional customer service experience that ensures our clients receive top-notch assistance. Our mission revolves around fostering strong customer relationships by understanding their needs and guiding them towards the right solutions.
Position Overview:
We are looking for a Customer Experience & Success Associate (CX&SA) who embodies a positive attitude, a commitment to outstanding service, and a collaborative spirit. This role is crucial in delivering the Atlas Experience to every customer.
Key Responsibilities:
- Engage with customers regarding inventory updates, shipping details, and product inquiries.
- Respond to customer communications through various channels, addressing issues such as returns, order discrepancies, and warranty claims.
- Coordinate warranty claims and manage return processes efficiently.
- Handle a high volume of customer interactions, ensuring timely and professional responses.
- Collaborate with internal teams to resolve product-related inquiries and improve service delivery.
- Maintain comprehensive knowledge of products and promotions to assist customers effectively.
- Identify opportunities for process improvements to enhance customer support.
Qualifications:
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Detail-oriented with a keen eye for accuracy.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficient in problem-solving and managing multiple tasks simultaneously.
- Reliable and punctual in fulfilling job responsibilities.
Experience:
- Minimum of 2 years in a customer service or call center environment.
We value individuals who are eager to learn and grow while providing exceptional service to our customers.
