Sales and Customer Support Coordinator

2 days ago

Vaughan, Ontario, Canada Reesink Canada Holdings Full time
About the Role

We are seeking a highly motivated and organized Sales and Customer Support Coordinator to join our team at Reesink Canada Holdings. As a key member of our sales team, you will be responsible for building and maintaining relationships with our customers, identifying new business opportunities, and providing exceptional customer service.

Key Responsibilities
  • Establish and maintain relationships with small to medium-sized customers to increase sales and revenue
  • Proactively generate parts and service and equipment sales leads and manage accounts in an assigned territory through weekly communication with customers
  • Employ a disciplined call campaign, update customer account information, and develop relationships to maintain accurate account and machine profiles
  • Promote all aspects of the Dealership and provide equipment sales leads to Machine Sales Representatives (MSRs)
  • Prospect new business within the assigned territory and qualify equipment for the Dealership's outside sales organization
  • Determine customer requirements through needs analysis and provide solutions
  • Develop customer quotes and tenders from recommendations made by Technicians and assist with quotes for new contracts
  • Maintain Quote Log System ensuring timely and accurate sales information is provided
  • Administer sales processes and systems including call reports, weekly call plans, and other administrative duties in support of the business
  • Assist with the development and administration of the annual territory plans and focus account plans for marketing programs targeted to prospective customers
  • Ensure all sales tools and market intelligence remain current and develop new tools to increase product exposure
  • Establish attainable monthly and yearly objectives intended to reinforce continuous improvement and achievement of Company goals
  • Assist in the collection of outstanding customer payments and facilitate resolutions/agreements
  • Participate in appropriate training and development i.e. Dealership's Sales Coordinator Training Program and attend industry association events
  • Demonstrate safe, environmentally sound, and healthy work behaviors at all times, in support of our Health and Safety Policies, Programs, and initiatives
Requirements
  • Post-secondary education
  • Minimum of 2 years experience in sales
  • Experience in Accounting
  • The ideal candidate would have worked in a dealership business model
  • Experience with IntelliDealer is an asset
  • Experience in a dealership setting is an asset
  • Proven problem-solving abilities, detail-oriented, and a quick learner
  • Organized, motivated, and proactive self-starter with a commitment to deadlines and accuracy
  • Proven ability to meet deadlines through multi-tasking and a 'sense of urgency'

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