Customer Service Associate
17 hours ago
About Precise Parklink:
Precise Parklink is a leading provider of parking solutions in Canada, with over 30 years of experience in delivering innovative and efficient parking services.
Job Summary:
We are seeking a highly skilled and customer-focused Customer Care Associate to join our team at our Vaughan, Ontario location. As a key member of our operations team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive experience for our customers.
Key Responsibilities:
- Provide timely and effective assistance to customers via intercom or telephone.
- Identify and respond to emergency and non-emergency situations on site.
- Utilize our parking control system to troubleshoot and provide level-1 customer support.
- Manage incidents from logging to escalation using our incident management software.
- Engage with clients in a friendly and professional manner, actively listening to their concerns and providing solutions.
- Other duties as assigned.
Requirements:
- Strong computer skills, with experience in Windows and Microsoft Office.
- Ability to learn new software and applications.
- Excellent communication and customer service skills.
- Fluent in English.
- Ability to work independently and as part of a team.
What We Offer:
As a Customer Care Associate at Precise Parklink, you will have the opportunity to work in a fast-paced and dynamic environment, with a focus on delivering exceptional customer service. We offer a competitive hourly rate and a comprehensive benefits package.
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